Refund policy
In-stock orders may not be canceled once they have shipped. However, they can be returned if they are in like-new condition and in their original packaging. All returns are subject to a restocking fee of $100 or 30% of the product subtotal (whichever is greater).
Return shipping must be arranged and paid for by the customer, and all products must be shipped back on a pallet, securely wrapped, and with adequate insurance. Refunds will only be issued after the returned product is received, inspected, and approved at our warehouse. If you are local, small orders may be dropped off in person by appointment.
Shipping charges are non-refundable.
To begin a return, please contact us at info@breezeblock.ca
Custom orders cannot be canceled once production has begun and are non-returnable and non-refundable, except in the case of defects.
Please note: Slight color variation and surface irregularities are part of the natural character of concrete breeze blocks and are not considered defects.
If your order arrives damaged or defective, please contact us within 5 days of delivery with photos and a description so we can make it right.